Warranty Terms and Conditions
Thank you for choosing PC Mart Digital Solutions for your computer parts and accessories needs. We are committed to providing you with high-quality products and exceptional customer service. Please read the following warranty terms and conditions carefully before making a purchase. By purchasing products from PC Mart Digital Solutions, you agree to the terms outlined below.
1. Warranty Coverage:
We warrant our products to be free from defects in material and workmanship for a period of months indicated on the invoice, from the date of purchase. This warranty covers hardware defects and malfunctioning components under normal use.
2. Warranty Limitations:
This warranty does not cover:
- Products with evidence of physical damage, misuse, abuse, or improper installation.
- Products that have been repaired or modified by unauthorized personnel.
- Normal wear and tear, cosmetic damage, or consumable parts.
3. Customer Responsibilities:
To maintain the warranty coverage, customers are responsible for:
- Properly using and storing the product according to manufacturer guidelines.
- Retaining the original proof of purchase or invoice for warranty claims.
4. Warranty Claim Process:
To initiate a warranty claim:
- Contact our customer support team at +94 76 866 6195.
- Provide proof of purchase and a detailed description of the issue.
- Our team will guide you through the claim process, which may include returning the product for inspection.
5. Repair, Replacement, or Refund:
At our discretion, we will:
- Repair the product using new or refurbished parts.
- Replace the product with a new or refurbished unit of the same or similar model.
- Issue a refund if the product is no longer available or repairable.
6. Shipping and Handling:
Customers are responsible for:
- Shipping costs when returning products for warranty service.
- Properly packaging the product to prevent damage during transit.
7. Limitations of Liability:
Our liability is limited to the repair, replacement, or refund of the product as outlined in these warranty terms. We are not liable for any consequential or incidental damages arising from the use of our products.
8. Exclusions:
This warranty does not cover:
- Software-related issues, including compatibility and installation errors.
- Any product not purchased from PC Mart Digital Solutions.
9. Modifications to Terms:
We reserve the right to modify or update these warranty terms and conditions. Customers will be notified of any changes through our website or other communication channels.
By making a purchase from PC Mart Digital Solutions, you acknowledge that you have read and understood these warranty terms and agree to abide by them.